Refunds & returns

All sales are final

We don’t hold stock. Every item is printed for your order after you place it, which means a returned shirt can’t go back on a shelf or to another family. For that reason we don’t accept returns or exchanges for:

• the wrong size being ordered
• a change of mind, or no longer needing the item
• a color reading differently on your screen than in person
• anything personalized with a name, number or custom text

Please use the sizing guide before you order, and check the spelling of any custom text carefully — personalized items are printed exactly as typed and can’t be corrected after the fact.

What we do replace

If any of the following happens, it’s on us and we’ll make it right:

• the item arrives misprinted, crooked, or with a defect in the print
• the garment is damaged, torn or stained when it reaches you
• you received a different item, size or color than the one on your order
• your custom text was printed differently from what you submitted

Email orders@bcashirts.com within 14 days of receiving your order with your order number and a photo of the problem. We’ll reprint and reship the item at no cost, or refund it in full if a reprint isn’t possible — your choice.

You don’t need to ship the item back to us before we act on a defect claim. If we do ask for it back, we cover the return postage.

Cancelling an order

Email orders@bcashirts.com as soon as you can. If your order hasn’t gone to print yet we will cancel it and refund you in full. Once an item is printed we can’t cancel it, because the cost is already spent on a garment nobody else can use.

Items sold during an order window print together after the window closes, so there is usually a comfortable gap between ordering and printing. Everyday items can go to print within a day or two.

If an order window doesn’t run

Occasionally a seasonal design is cancelled — a design changes, or a run is called off. If that happens after you’ve paid, you get a full refund of the item and any shipping charged for it, automatically, to the original payment method. We’ll email you when it’s issued.

Orders that never arrive

If a shipped order hasn’t reached you within two weeks of the delivery estimate, email us and we’ll trace it. Confirmed lost shipments are reprinted or refunded in full.

How refunds are issued

Refunds go back to the card or payment method you used, through Stripe. We can’t send a refund anywhere else. Most banks post the credit within 5–10 business days of us issuing it; the timing after that point is up to your bank, not us.

Sales tax is refunded along with the item. Shipping is refunded when the whole order is refunded, or when the reason for the refund is our error.

Before you dispute a charge

Please email us first. A chargeback on a school fundraiser costs the program the sale and a bank fee, and nearly everything people dispute — a delayed order window, an unfamiliar name on a statement — we can sort out in a day. Charges appear on your statement as BCA Shirts.